Feedback

We value your feedback as part of our continuous improvement.

Feedback may come via our website, email, letter, verbally or freepost reply card (sent with every order).

If you would like to leave feedback please use our feedback form. Some examples of feedback are shown below.

09/02/2024

Feedback Card

Industry: N/A (private)

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Excellent service + product.

08/01/2024

LiveChat

Industry: Oil and Gas

Thanks, btw, great job by you and your company. Always good to deal with.

20/12/2023

Email

Industry: Automotive

Just wanted to say many thanks for your efforts yesterday in promptly processing the urgent order of thermocouples.

01/12/2023

Email

Industry: Engineering

Just to let you know the thermocouples I ordered yesterday morning were delivered a short while ago and I would like to send my thanks to you and your team, unbelievable service, excellent!! You have helped me out of a difficult position following the unexpected failure of a thermocouple in a machine returned to us.

Thank you once again.

17/11/2023

Website

Industry: Oil and Gas

Great customer service, good lead time and turn around as well as a great product. good service from the team.

21/06/2023

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

All good

19/06/2023

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

02/05/2023

Feedback Card

Industry: Farming

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Special thanks to salesperson for his patience and time. Thank you.

26/04/2023

Email

Industry: Manufacturing

Just received our items. Appreciate the speed in which they arrived.

16/03/2023

Email

Industry: Manufacturing

Thanks for the excellent service.

09/03/2023

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

07/03/2023

LiveChat

Industry: Test and Measurement

Quick and detailed response.

24/01/2023

LiveChat

Industry: Education

The comment I received was very helpful.

11/01/2023

LiveChat

Industry: Automotive

Quick and helpful

22/12/2022

LiveChat

Industry: Other

Very quick reply and link to exactly what i was looking for Thank you

15/12/2022

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Salesperson went above and beyond all expectations to help us out.

13/12/2022

LiveChat

Industry: Manufacturing

Excellent support - thank you.

10/11/2022

Email

Industry: Pharmaceutical

Perfect, that's great! Thank you again, you've been exceptionally helpful.

13/10/2022

Email

Industry: Engineering

Just to let you know the thermocouples arrived today.
Just like to thank you for your help and getting them to us earlier than anticipated.

27/06/2022

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

28/04/2022

Email

Industry: Engineering

I just wanted to send you a massive thank you for managing to rush the order through! You're amazing!

26/04/2022

Email

Industry: Machinery

The equipment arrived. They looked great so were calibrated, packaged up and are now on their way to our project site. I will say that your parts were delivered on time and on budget, which in the current world is more than can be said of our current approved suppliers, and puts you in good stead for future business.

25/04/2022

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Huge thanks to salesperson for recognising the urgency and moving mountains to deliver. 10/10. Happy customer.

18/01/2022

Email

Industry: Manufacturing

I just wanted to let you know that the thermocouples you made for us worked well and thank you for the mug and brochure. I will keep you in mind for future related parts.

14/01/2022

LiveChat

Industry: Test and Measurement

Fast reply and helpful advice. Was able to provide the information I was looking for.

24/12/2021

LiveChat

Industry: Aerospace

The salesman had patience and answer all my questions as best as he could. Knowledgeable and helpful.

23/12/2021

LiveChat

Industry: N/A (private)

Excellent call handler who is researching further info for me. 10 out of 10

26/10/2021

LiveChat

Industry: Other

A new piece of kit to me, so lots of questions answered! Thanks

20/10/2021

LiveChat

Industry: Education

Salesman was excellent and resolved the issue almost immediately. Thanks Thermosense!

30/09/2021

Feedback Card

Industry: Farming

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

07/09/2021

Email

Industry: Motorsport

Thank you very much for your help, you’ve been superb, much appreciated.

28/06/2021

Email

Industry: Energy

That is awesome service and the kind of response that will always win repeat business from me!

24/06/2021

Feedback Card

Industry: Education

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

These meters are excellent for GCSE Biology Core Practical on transects.

17/06/2021

LiveChat

Industry: Water

Great help

14/06/2021

LiveChat

Industry: Pharmaceutical

Quick quotation/order process. Professionalism at it best.

11/06/2021

LiveChat

Industry: Shipping

Salesperson was fantastic - found what I was looking for in minutes. Superb service - fantastic.

09/06/2021

LiveChat

Industry: Environmental

Absolutely BRILLIANT! Well done. Highly recommended.

07/06/2021

Feedback Card

Industry: Energy

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Good selection of product and product support good too.

26/05/2021

Email

Industry: Other

A very useful tool, just what I was looking for. Good advice over the phone before buying. Quick delivery.

14/05/2021

Feedback Card

Industry: Energy

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Very impressed with the website & very competitive prices of instrumentation.

28/04/2021

LiveChat

Industry: Other

Salesman was fantastic

28/04/2021

LiveChat

Industry: Other

Very efficient service

26/04/2021

Feedback Card

Industry: N/A (private)

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Excellent help provided online. Very pleased thank you.

19/04/2021

Email

Industry: Engineering

Also a bit of positive feedback, the 4.2m multi probe fitted perfect. We'll be connecting all up to controllers on Thursday. Thanks.

29/03/2021

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Good service via chat to help me get correct item!

05/03/2021

Feedback Card

Industry: Electronics

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Excellent online service

03/03/2021

Email

Industry: Other

Excellent and very efficient thank you

12/02/2021

Feedback Card

Industry: Pharmaceutical

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Extremely helpful. Moved the deadlines up so the work was done within 3 days of receipt of our request. Kept us in constant update in regards to shipping equipment back.

03/02/2021

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

05/01/2021

Email

Industry: Engineering

Just wanted to say Thank you for all your help last year and a BIG thank you for getting the last order sorted for us before Xmas. Parts arrived the Tuesday and were fitted Wednesday before Xmas so a very happy customer our end and a very happy and grateful us. Look forward to working with you again this year, will be in touch soon. Many thanks again.

08/12/2020

Email

Industry: Manufacturing

Your on time performance for orders placed in 4th Quarter 2020/2019 was 100%.

17/11/2020

Email

Industry: N/A (private)

Just a quick thank you for the custom thermocouples delivered today, and all your help prior to purchase.
Kind regards and stay safe.

13/10/2020

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Great quick service
Very professional - thank you!!

10/09/2020

Feedback Card

Industry: Healthcare

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

03/09/2020

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

28/07/2020

LiveChat

Industry: Other

Honest advice, polite, friendly

02/07/2020

Feedback Card

Industry: Construction

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

16/06/2020

Feedback Card

Industry: Healthcare

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

11/06/2020

Feedback Card

Industry: Shipping

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Prompt service.

08/06/2020

Feedback Card

Industry: N/A (private)

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Good buy. Easy to use.

08/06/2020

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

08/04/2020

LiveChat

Industry: Energy

I have used Thermosense a lot. Always knowledgeable, helpful and quick.

18/02/2020

Feedback Card

Industry: Electronics

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

03/02/2020

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Sales engineer was very knowledgeable and assisted me well, recommending correct product.

30/01/2020

Feedback Card

Industry: Construction

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

09/12/2019

Feedback Card

Industry: Machinery

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

None - First class service as always. Thank you.

18/11/2019

Feedback Card

Industry: Healthcare

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

04/09/2019

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Great service.

02/09/2019

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

19/07/2019

Feedback Card

Industry: Construction

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

10/07/2019

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? No
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Arrival based on initial info was early - well done.

28/06/2019

Feedback Card

Industry: Machinery

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Thank you

17/06/2019

Feedback Card

Industry: Machinery

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

None - first class service. Thank you.

03/06/2019

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

03/06/2019

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Good job

29/05/2019

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

29/05/2019

Feedback Card

Industry: Government

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

22/05/2019

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

26/04/2019

Feedback Card

Industry: Heat Treatment

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Item arrived earlier than PO date. Packaged very well for size of contents.

01/04/2019

Feedback Card

Industry: Machinery

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

27/03/2019

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

26/02/2019

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

26/02/2019

Email

Industry: Other

I just wanted to say how impressed I was with the helpful, friendly advice and service I received through yourself and the Company. Couldn’t believe it when you emailed that the thermocouples were in the process of being made and apologised they would be posted the next day! Blimey!......haven’t had service let alone met an attitude like that in living memory...if ever!

Brilliant.

11/02/2019

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Superb service, excellent equipment. 1st class company well done.

21/01/2019

Feedback Card

Industry: Education

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

21/01/2019

LiveChat

Industry: Automotive

Very helpful.

26/11/2018

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

19/11/2018

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Arrived earlier than expected. Packaged very well. Thank you.

09/11/2018

Email

Industry: Heat Treatment

All good, thank you very much for your help and frequent updates on the production of the thermocouples.

31/10/2018

Feedback Card

Industry: Oil and Gas

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

09/10/2018

Email

Industry: Manufacturing

Thank you for a prompt efficient response, it’s refreshing.

05/10/2018

Email

Industry: Manufacturing

Our engineer is due on site first thing Monday morning (flying back from China on Sunday). So the timing could not be better. I’d like to thank you once again for the excellent level of service from Thermosense. It’s really appreciated.

27/09/2018

Email

Industry: Laboratory Equipment Supplier

I have just received the new PT100s, they look great and having tested them, perform brilliantly and very responsive to my finger touch.

24/09/2018

LiveChat

Industry: Education

Excellent service.

19/09/2018

LiveChat

Industry: Manufacturing

The sales person is awesome. His technical knowledge is fantastic. He is a great respondent to customer's queries.

19/09/2018

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

06/09/2018

Feedback Card

Industry: Brewery

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

05/09/2018

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

21/08/2018

Email

Industry: Other

Your customer service is fantastic - thank you for the fast response.

21/08/2018

Email

Industry: Aerospace

Just a quick e-mail to state my gratitude on the quick turnaround of the band heaters – we received them today.

14/08/2018

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

13/08/2018

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

09/08/2018

Feedback Card

Industry: Farming

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

15/06/2018

Feedback Card

Industry: Education

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

No fuss just really good service, what more could one ask!

06/06/2018

Feedback Card

Industry: Electronics

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

04/06/2018

Email

Industry: Manufacturing

Just a little message to say I have received all the probes all is well. Thank you for your help and speedy delivery and we look forward to doing more business in the near future.

30/05/2018

LiveChat

Industry: Other

Swift, polite and accurate service. Impressive.

29/05/2018

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

14/05/2018

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

10/05/2018

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

08/05/2018

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Very helpful service on the telephone.

03/05/2018

LiveChat

Industry: Engineering

Salesperson was very helpful even with items not in the current product range.

30/04/2018

Feedback Card

Industry: Healthcare

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Excellent customer care.

25/04/2018

Feedback Card

Industry: Construction

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

16/04/2018

Feedback Card

Industry: Environmental

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

26/03/2018

LiveChat

Industry: Manufacturing

Great service thank you. I now know where to come for thermocouple parts.

21/03/2018

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

19/03/2018

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Fantastic service and product

16/03/2018

Email

Industry: Manufacturing

Salesperson is fantastic.

13/03/2018

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Salesperson was extremely helpful and listened to my requirements intently.

15/02/2018

Email

Industry: Chemicals

Many thanks for the last order we requested, it was all installed with ease and is exactly what we were after, the boss man is very happy!

06/02/2018

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

05/02/2018

Email

Industry: Chemicals

PT100’s received with thanks, parts inspected and are of good quality with good delivery.

01/02/2018

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

29/01/2018

LiveChat

Industry: Pharmaceutical

You were excellent in how you dealt with the issue

04/01/2018

Website

Industry: Test and Measurement

Excellent customer service, always keeping us informed due to a large order. Arrived on time and to the highest quality.

03/01/2018

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Sent goods to us exceptionally fast!

19/12/2017

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

16/12/2017

Feedback Card

Industry: N/A (private)

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Very good support from telephone staff.

16/12/2017

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

22/11/2017

Feedback Card

Industry: Utilities

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

First class service. Thanks.

27/10/2017

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

27/10/2017

Feedback Card

Industry: Medicine Shipments and Packaging

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

17/10/2017

LiveChat

Industry: Other

Excellent help!

11/10/2017

LiveChat

Industry: Manufacturing

Always a pleasure to deal with this Company

02/10/2017

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

22/09/2017

LiveChat

Industry: Healthcare

THIS PERSON IS GREAT AT FINDING INFORMATION. Now I can order my products hopefully from this website, it seems to have the products I want

18/09/2017

Feedback Card

Industry: Heating

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Super-fast service - thank you

11/09/2017

Feedback Card

Industry: Brewery

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

07/09/2017

LiveChat

Industry: Other

GOOD SERVICE!

20/07/2017

Feedback Card

Industry: Healthcare

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

26/06/2017

Feedback Card

Industry: Technology

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

20/06/2017

Email

Industry: Other

Amazing service, thanks.

09/06/2017

Feedback Card

Industry: Heating

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

09/06/2017

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

25/05/2017

Email

Industry: Manufacturing

Probes arrived - perfect thanks

22/05/2017

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

11/05/2017

Feedback Card

Industry: Heat Treatment

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Received exactly on time. Packaging appropriate to items ordered.

11/05/2017

Feedback Card

Industry: Technology

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

25/04/2017

Feedback Card

Industry: Heat Treatment

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Packed very very well. Delivery time exactly as required. Thank you.

17/03/2017

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Will be ordering from Thermosense again - great value for money + quality product.

09/03/2017

Feedback Card

Industry: Plastics

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

No problems.

08/03/2017

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Fantastic delivery and product as specified.

01/03/2017

Feedback Card

Industry: Automotive

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

All good

23/02/2017

Feedback Card

Industry: Instrumentation

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

10/02/2017

Feedback Card

Industry: Valves

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Quick and professional handling of query.

10/02/2017

Feedback Card

Industry: Retail

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

30/01/2017

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Order arrived next day very pleased.

19/01/2017

Feedback Card

Industry: Heat Treatment

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

05/01/2017

Email

Industry: Electronics

I can confirm that I have received the goods all in good order today.

Thanks for the great support. It was an absolute pleasure dealing with you.

15/12/2016

Feedback Card

Industry: Fabrication

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

12/12/2016

Feedback Card

Industry: Water

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Slightly concerned with lead times but otherwise very pleased with your service.

08/12/2016

Feedback Card

Industry: Farming

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? No
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

The parcel did not arrive on day expected. Salesperson followed everything for me and kept me in touch. VERY GOOD. Thank you.

30/11/2016

Email

Industry: Engineering

Thanks for getting this to us so quickly.
Regards.

28/11/2016

Feedback Card

Industry: Electronics

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

25/11/2016

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

21/11/2016

Feedback Card

Industry: Energy

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Excellent service. Thank you very much.

17/11/2016

Feedback Card

Industry: Energy

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Wow! Rapid delivery!! Great range too!!

14/11/2016

Email

Industry: Food and Beverage

You have done a great job and have saved me a lot of down time, thanks for all your efforts and I am sure you will hear from me again.

Many thanks

10/11/2016

Feedback Card

Industry: Aerospace

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

07/11/2016

Feedback Card

Industry: Construction

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

04/11/2016

Email

Industry: Other

Got it, exactly what we wanted. GREAT job.

28/09/2016

Feedback Card

Industry: Refrigeration

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

05/09/2016

Feedback Card

Industry: Environmental

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? No
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Postcode was wrong.

Thermosense Response (Managing Director):

Apologies, the post code was held incorrectly in our database. This has now been corrected. We liaised with UPS to re-route the delivery to the correct post code.

22/08/2016

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Sales person very professional and service excellent

22/08/2016

Feedback Card

Industry: Education

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

15/08/2016

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Sales person was 100% help and I received exactly what I wanted following a brief verbal description. Thank you!

13/08/2016

Email

Industry: Other

A quick note to thank you for taking the time to help me purchase and set up the correct controller for my needs, it's working well and providing us with a lot of valuable information, much appreciated.

01/08/2016

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Even though our order was sent to the wrong address, the staff were v. helpful to rectify it.

04/07/2016

Feedback Card

Industry: Shipping

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Super fast delivery, top quality. Excellent customer service.

21/06/2016

Email

Industry: Engineering

We have just taken delivery of the five digital controllers recently purchased, thank you for all of your help and as we are in Australia I thought I would answer your customer feedback via email rather than the feedback slip provided. I would like to answer all the questions as yes and rate the overall experience as excellent. Thank you again and I will contact you again personally when I require any more assistance with future orders.

17/06/2016

Feedback Card

Industry: N/A (private)

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

12/05/2016

Feedback Card

Industry: Energy

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Excellent proposals service. Willing/progressive attitude will win orders.

03/03/2016

Feedback Card

Industry: Healthcare

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

An excellent service from sales person. Would recommend this company due to this.

01/03/2016

Feedback Card

Industry: N/A (private)

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Nothing. Really pleased with service.

24/02/2016

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Don't change!

22/01/2016

Feedback Card

Industry: Electronics

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

So quick.

06/01/2016

Feedback Card

Industry: Other

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Arrived on next day AM. Only ordered late previous day. Well done.

15/12/2015

Email

Industry: Healthcare

I am writing to give you feedback via email rather than use your post paid card.
In answer to your feedback questions:
1) Yes I was happy with the ordering process and customer service.
2) Yes the order arrived on schedule.
3) Yes my expectations were met.
4) Yes my order arrived in good condition.
My overall experience was Excellent - First Class service.
I am very impressed with my first time dealings with Thermosense.
Many thanks.

10/12/2015

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Thank you.

02/12/2015

Feedback Card

Industry: Aerospace

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Great service and help from sales.

27/11/2015

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Ordered and received next day.

24/11/2015

Email

Industry: Electronics

Really impressed with the way you guys have responded and look forward to using you again.
Again big thanks.

21/10/2015

Feedback Card

Industry: Food and Beverage

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Very happy with the service I received.

01/10/2015

Feedback Card

Industry: Test and Measurement

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

First class.

28/09/2015

Email

Industry: Other

Further to our telecom regarding the gauge damaged in transit you originally sent me I would like to thank you for your prompt response in kindly sending a replacement. It arrived in perfect condition.

That was good customer service and I will recommend Thermosense to my colleagues in future.

Well done.

10/08/2015

Feedback Card

Industry: Education

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Excellent speedy delivery.

01/06/2015

Feedback Card

Industry: Test and Measurement

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Sales person has been exceptional with his help on many occasions.

01/05/2015

Feedback Card

Industry: Engineering

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Very good service all round.

20/04/2015

Feedback Card

Industry: Electronics

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

One problem was sorted out without fuss - very fast delivery.

20/04/2015

Feedback Card

Industry: Manufacturing

Feedback Card Questions

Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent

Your sales person was excellent and my M.D. said he was helpful and very clued up on everything.

20/01/2015

Email

Industry: Other

I really appreciate the help you gave today, it was refreshing to come across someone who still appreciates what customer service means. We will only use you guys going forward. I will also recommend you to anybody who comes along wanting equipment.
Again, many thanks.

16/01/2015

Email

Industry: Test and Measurement

Just a quick email to say how pleased we are with the product (it's a great piece of kit) you supplied. It is helping us greatly.

12/01/2015

Email

Industry: Manufacturing

Just to give you some feedback: we have put the sensors on this morning and so far so good, will keep you updated. And we are really pleased with your help and service and look forward to doing further business with you.

Thermosense reserve the right to display data only that we deem constructive and helpful to both the business and our customers