18/02/2020

Industry: Electronics

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

03/02/2020

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Sales engineer was very knowledgeable and assisted me well, recommending correct product.

30/01/2020

Industry: Construction

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

09/12/2019

Industry: Machinery

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None - First class service as always. Thank you.

18/11/2019

Industry: Healthcare

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

04/09/2019

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Great service.

02/09/2019

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

19/07/2019

Industry: Construction

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

10/07/2019

Industry: Manufacturing

Were you happy with the ordering process and customer service? No

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Arrival based on initial info was early - well done.

28/06/2019

Industry: Machinery

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Thank you

17/06/2019

Industry: Machinery

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None - first class service. Thank you.

03/06/2019

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

03/06/2019

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Good job

29/05/2019

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

29/05/2019

Industry: Government

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

22/05/2019

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

26/04/2019

Industry: Heat Treatment

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Item arrived earlier than PO date. Packaged very well for size of contents.

01/04/2019

Industry: Machinery

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

27/03/2019

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

26/02/2019

Industry: Other

Comments: I just wanted to say how impressed I was with the helpful, friendly advice and service I received through yourself and the Company. Couldn’t believe it when you emailed that the thermocouples were in the process of being made and apologised they would be posted the next day! Blimey!......haven’t had service let alone met an attitude like that in living memory...if ever!

Brilliant.

26/02/2019

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

11/02/2019

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Superb service, excellent equipment. 1st class company well done.

21/01/2019

Industry: Automotive

Comments: Very helpful.

21/01/2019

Industry: Education

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

26/11/2018

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

19/11/2018

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Arrived earlier than expected. Packaged very well. Thank you.

09/11/2018

Industry: Heat Treatment

Comments: All good, thank you very much for your help and frequent updates on the production of the thermocouples.

31/10/2018

Industry: Oil and Gas

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

09/10/2018

Industry: Manufacturing

Comments: Thank you for a prompt efficient response, it’s refreshing.

05/10/2018

Industry: Manufacturing

Comments: Our engineer is due on site first thing Monday morning (flying back from China on Sunday). So the timing could not be better. I’d like to thank you once again for the excellent level of service from Thermosense. It’s really appreciated.

27/09/2018

Industry: Laboratory Equipment Supplier

Comments: I have just received the new PT100s, they look great and having tested them, perform brilliantly and very responsive to my finger touch.

24/09/2018

Industry: Education

Comments: Excellent service.

19/09/2018

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

19/09/2018

Industry: Manufacturing

Comments: The sales person is awesome. His technical knowledge is fantastic. He is a great respondent to customer's queries.

06/09/2018

Industry: Brewery

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

05/09/2018

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

21/08/2018

Industry: Other

Comments: Your customer service is fantastic - thank you for the fast response.

21/08/2018

Industry: Aerospace

Comments: Just a quick e-mail to state my gratitude on the quick turnaround of the band heaters – we received them today.

14/08/2018

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

13/08/2018

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

09/08/2018

Industry: Farming

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

15/06/2018

Industry: Education

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: No fuss just really good service, what more could one ask!

06/06/2018

Industry: Electronics

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

04/06/2018

Industry: Manufacturing

Comments: Just a little message to say I have received all the probes all is well. Thank you for your help and speedy delivery and we look forward to doing more business in the near future.

30/05/2018

Industry: Other

Comments: Swift, polite and accurate service. Impressive.

29/05/2018

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

14/05/2018

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

10/05/2018

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

08/05/2018

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Very helpful service on the telephone.

03/05/2018

Industry: Engineering

Comments: Salesperson was very helpful even with items not in the current product range.

30/04/2018

Industry: Healthcare

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Excellent customer care.

25/04/2018

Industry: Construction

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

16/04/2018

Industry: Environmental

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

26/03/2018

Industry: Manufacturing

Comments: Great service thank you. I now know where to come for thermocouple parts.

21/03/2018

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

19/03/2018

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Fantastic service and product

16/03/2018

Industry: Manufacturing

Comments: Salesperson is fantastic.

13/03/2018

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Salesperson was extremely helpful and listened to my requirements intently.

15/02/2018

Industry: Chemicals

Comments: Many thanks for the last order we requested, it was all installed with ease and is exactly what we were after, the boss man is very happy!

06/02/2018

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

05/02/2018

Industry: Chemicals

Comments: PT100’s received with thanks, parts inspected and are of good quality with good delivery.

01/02/2018

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

29/01/2018

Industry: Pharmaceutical

Comments: You were excellent in how you dealt with the issue

04/01/2018

Industry: Test and Measurement

Comments: Excellent customer service, always keeping us informed due to a large order. Arrived on time and to the highest quality.

03/01/2018

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Sent goods to us exceptionally fast!

19/12/2017

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

16/12/2017

Industry: N/A (private)

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Very good support from telephone staff.

16/12/2017

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

22/11/2017

Industry: Utilities

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: First class service. Thanks.

27/10/2017

Industry: Medicine Shipments and Packaging

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

27/10/2017

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

17/10/2017

Industry: Other

Comments: Excellent help!

11/10/2017

Industry: Manufacturing

Comments: Always a pleasure to deal with this Company

02/10/2017

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

22/09/2017

Industry: Healthcare

Comments: THIS PERSON IS GREAT AT FINDING INFORMATION. Now I can order my products hopefully from this website, it seems to have the products I want

18/09/2017

Industry: Heating

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Super-fast service - thank you

11/09/2017

Industry: Brewery

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

07/09/2017

Industry: Other

Comments: GOOD SERVICE!

20/07/2017

Industry: Healthcare

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

26/06/2017

Industry: Technology

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

20/06/2017

Industry: Other

Comments: Amazing service, thanks.

09/06/2017

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

09/06/2017

Industry: Heating

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

25/05/2017

Industry: Manufacturing

Comments: Probes arrived - perfect thanks

22/05/2017

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

11/05/2017

Industry: Heat Treatment

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Received exactly on time. Packaging appropriate to items ordered.

11/05/2017

Industry: Technology

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

25/04/2017

Industry: Heat Treatment

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Packed very very well. Delivery time exactly as required. Thank you.

17/03/2017

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Will be ordering from Thermosense again - great value for money + quality product.

09/03/2017

Industry: Plastics

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: No problems.

08/03/2017

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Fantastic delivery and product as specified.

01/03/2017

Industry: Automotive

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: All good

23/02/2017

Industry: Instrumentation

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

10/02/2017

Industry: Retail

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

10/02/2017

Industry: Valves

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Quick and professional handling of query.

30/01/2017

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Order arrived next day very pleased.

19/01/2017

Industry: Heat Treatment

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

05/01/2017

Industry: Electronics

Comments: I can confirm that I have received the goods all in good order today.

Thanks for the great support. It was an absolute pleasure dealing with you.

15/12/2016

Industry: Fabrication

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

12/12/2016

Industry: Water

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Slightly concerned with lead times but otherwise very pleased with your service.

08/12/2016

Industry: Farming

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? No

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: The parcel did not arrive on day expected. Salesperson followed everything for me and kept me in touch. VERY GOOD. Thank you.

30/11/2016

Industry: Engineering

Comments: Thanks for getting this to us so quickly.
Regards.

28/11/2016

Industry: Electronics

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

25/11/2016

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

21/11/2016

Industry: Energy

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Excellent service. Thank you very much.

17/11/2016

Industry: Energy

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Wow! Rapid delivery!! Great range too!!

14/11/2016

Industry: Food and Beverage

Comments: You have done a great job and have saved me a lot of down time, thanks for all your efforts and I am sure you will hear from me again.

Many thanks

10/11/2016

Industry: Aerospace

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

07/11/2016

Industry: Construction

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

04/11/2016

Industry: Other

Comments: Got it, exactly what we wanted. GREAT job.

28/09/2016

Industry: Refrigeration

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

05/09/2016

Industry: Environmental

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? No

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Postcode was wrong.

Thermosense Response (Managing Director):

Apologies, the post code was held incorrectly in our database. This has now been corrected. We liaised with UPS to re-route the delivery to the correct post code.

22/08/2016

Industry: Education

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

22/08/2016

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Sales person very professional and service excellent

15/08/2016

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Sales person was 100% help and I received exactly what I wanted following a brief verbal description. Thank you!

13/08/2016

Industry: Other

Comments: A quick note to thank you for taking the time to help me purchase and set up the correct controller for my needs, it's working well and providing us with a lot of valuable information, much appreciated.

01/08/2016

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Even though our order was sent to the wrong address, the staff were v. helpful to rectify it.

04/07/2016

Industry: Shipping

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Super fast delivery, top quality. Excellent customer service.

21/06/2016

Industry: Engineering

Comments: We have just taken delivery of the five digital controllers recently purchased, thank you for all of your help and as we are in Australia I thought I would answer your customer feedback via email rather than the feedback slip provided. I would like to answer all the questions as yes and rate the overall experience as excellent. Thank you again and I will contact you again personally when I require any more assistance with future orders.

17/06/2016

Industry: N/A (private)

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: None

12/05/2016

Industry: Energy

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Excellent proposals service. Willing/progressive attitude will win orders.

03/03/2016

Industry: Healthcare

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: An excellent service from sales person. Would recommend this company due to this.

01/03/2016

Industry: N/A (private)

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Nothing. Really pleased with service.

24/02/2016

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Don't change!

22/01/2016

Industry: Electronics

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: So quick.

06/01/2016

Industry: Other

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Arrived on next day AM. Only ordered late previous day. Well done.

15/12/2015

Industry: Healthcare

Comments: I am writing to give you feedback via email rather than use your post paid card.
In answer to your feedback questions:
1) Yes I was happy with the ordering process and customer service.
2) Yes the order arrived on schedule.
3) Yes my expectations were met.
4) Yes my order arrived in good condition.
My overall experience was Excellent - First Class service.
I am very impressed with my first time dealings with Thermosense.
Many thanks.

10/12/2015

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Thank you.

02/12/2015

Industry: Aerospace

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Great service and help from sales.

27/11/2015

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Ordered and received next day.

24/11/2015

Industry: Electronics

Comments: Really impressed with the way you guys have responded and look forward to using you again.
Again big thanks.

21/10/2015

Industry: Food and Beverage

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Very happy with the service I received.

01/10/2015

Industry: Test and Measurement

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: First class.

28/09/2015

Industry: Other

Comments: Further to our telecom regarding the gauge damaged in transit you originally sent me I would like to thank you for your prompt response in kindly sending a replacement. It arrived in perfect condition.

That was good customer service and I will recommend Thermosense to my colleagues in future.

Well done.

10/08/2015

Industry: Education

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Excellent speedy delivery.

01/06/2015

Industry: Test and Measurement

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Sales person has been exceptional with his help on many occasions.

01/05/2015

Industry: Engineering

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Very good service all round.

20/04/2015

Industry: Electronics

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: One problem was sorted out without fuss - very fast delivery.

20/04/2015

Industry: Manufacturing

Were you happy with the ordering process and customer service? Yes

Did your order arrive on schedule? Yes

Did our product(s) meet your expectations? Yes

Did your order arrive in good condition? Yes

How would you rate your overall experience with us? Excellent

Comments: Your sales person was excellent and my M.D. said he was helpful and very clued up on everything.

20/01/2015

Industry: Other

Comments: I really appreciate the help you gave today, it was refreshing to come across someone who still appreciates what customer service means. We will only use you guys going forward. I will also recommend you to anybody who comes along wanting equipment.
Again, many thanks.

16/01/2015

Industry: Test and Measurement

Comments: Just a quick email to say how pleased we are with the product (it's a great piece of kit) you supplied. It is helping us greatly.

12/01/2015

Industry: Manufacturing

Comments: Just to give you some feedback: we have put the sensors on this morning and so far so good, will keep you updated. And we are really pleased with your help and service and look forward to doing further business with you.