Customer Feedback
We value your feedback as part of our continuous improvement.
Feedback may come via our website, email, letter, verbally or freepost reply card (sent with every order).
If you would like to leave feedback please use our feedback form. Some examples of feedback are shown below.
28/04/2022
Industry: Engineering
Comments: I just wanted to send you a massive thank you for managing to rush the order through! You’re amazing!
26/04/2022
Industry: Machinery
Comments: The equipment arrived. They looked great so were calibrated, packaged up and are now on their way to our project site. I will say that your parts were delivered on time and on budget, which in the current world is more than can be said of our current approved suppliers, and puts you in good stead for future business.
25/04/2022
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Huge thanks to salesperson for recognising the urgency and moving mountains to deliver. 10/10. Happy customer.
18/01/2022
Industry: Manufacturing
Comments: I just wanted to let you know that the thermocouples you made for us worked well and thank you for the mug and brochure. I will keep you in mind for future related parts.
14/01/2022
Industry: Test and Measurement
Comments: Fast reply and helpful advice. Was able to provide the information I was looking for.
24/12/2021
Industry: Aerospace
Comments: The salesman had patience and answer all my questions as best as he could. Knowledgeable and helpful.
23/12/2021
Industry: N/A (private)
Comments: Excellent call handler who is researching further info for me. 10 out of 10
26/10/2021
Industry: Other
Comments: A new piece of kit to me, so lots of questions answered! Thanks
20/10/2021
Industry: Education
Comments: Salesman was excellent and resolved the issue almost immediately. Thanks Thermosense!
30/09/2021
Industry: Farming
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
07/09/2021
Industry: Motorsport
Comments: Thank you very much for your help, you’ve been superb, much appreciated.
28/06/2021
Industry: Energy
Comments: That is awesome service and the kind of response that will always win repeat business from me!
24/06/2021
Industry: Education
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: These meters are excellent for GCSE Biology Core Practical on transects.
17/06/2021
Industry: Water
Comments: Great help
14/06/2021
Industry: Pharmaceutical
Comments: Quick quotation/order process. Professionalism at it best.
11/06/2021
Industry: Shipping
Comments: Salesperson was fantastic - found what I was looking for in minutes. Superb service - fantastic.
09/06/2021
Industry: Environmental
Comments: Absolutely BRILLIANT! Well done. Highly recommended.
07/06/2021
Industry: Energy
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Good selection of product and product support good too.
26/05/2021
Industry: Other
Comments: A very useful tool, just what I was looking for. Good advice over the phone before buying. Quick delivery.
14/05/2021
Industry: Energy
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Very impressed with the website & very competitive prices of instrumentation.
28/04/2021
Industry: Other
Comments: Salesman was fantastic
28/04/2021
Industry: Other
Comments: Very efficient service
26/04/2021
Industry: N/A (private)
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Excellent help provided online. Very pleased thank you.
19/04/2021
Industry: Engineering
Comments: Also a bit of positive feedback, the 4.2m multi probe fitted perfect. We'll be connecting all up to controllers on Thursday. Thanks.
29/03/2021
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Good service via chat to help me get correct item!
05/03/2021
Industry: Electronics
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Excellent online service
03/03/2021
Industry: Other
Comments: Excellent and very efficient thank you
12/02/2021
Industry: Pharmaceutical
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Extremely helpful. Moved the deadlines up so the work was done within 3 days of receipt of our request. Kept us in constant update in regards to shipping equipment back.
03/02/2021
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
05/01/2021
Industry: Engineering
Comments: Just wanted to say Thank you for all your help last year and a BIG thank you for getting the last order sorted for us before Xmas. Parts arrived the Tuesday and were fitted Wednesday before Xmas so a very happy customer our end and a very happy and grateful us. Look forward to working with you again this year, will be in touch soon. Many thanks again.
08/12/2020
Industry: Manufacturing
Comments: Your on time performance for orders placed in 4th Quarter 2020/2019 was 100%.
17/11/2020
Industry: N/A (private)
Comments: Just a quick thank you for the custom thermocouples delivered today, and all your help prior to purchase.
Kind regards and stay safe.
13/10/2020
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Great quick service
Very professional - thank you!!
10/09/2020
Industry: Healthcare
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
03/09/2020
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
28/07/2020
Industry: Other
Comments: Honest advice, polite, friendly
02/07/2020
Industry: Construction
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
16/06/2020
Industry: Healthcare
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
11/06/2020
Industry: Shipping
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Prompt service.
08/06/2020
Industry: N/A (private)
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Good buy. Easy to use.
08/06/2020
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
08/04/2020
Industry: Energy
Comments: I have used Thermosense a lot. Always knowledgeable, helpful and quick.
18/02/2020
Industry: Electronics
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
03/02/2020
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Sales engineer was very knowledgeable and assisted me well, recommending correct product.
30/01/2020
Industry: Construction
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
09/12/2019
Industry: Machinery
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None - First class service as always. Thank you.
18/11/2019
Industry: Healthcare
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
04/09/2019
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Great service.
02/09/2019
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
19/07/2019
Industry: Construction
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
10/07/2019
Industry: Manufacturing
Were you happy with the ordering process and customer service? No
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Arrival based on initial info was early - well done.
28/06/2019
Industry: Machinery
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Thank you
17/06/2019
Industry: Machinery
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None - first class service. Thank you.
03/06/2019
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Good job
03/06/2019
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
29/05/2019
Industry: Government
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
29/05/2019
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
22/05/2019
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
26/04/2019
Industry: Heat Treatment
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Item arrived earlier than PO date. Packaged very well for size of contents.
01/04/2019
Industry: Machinery
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
27/03/2019
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
26/02/2019
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
26/02/2019
Industry: Other
Comments: I just wanted to say how impressed I was with the helpful, friendly advice and service I received through yourself and the Company. Couldn’t believe it when you emailed that the thermocouples were in the process of being made and apologised they would be posted the next day! Blimey!......haven’t had service let alone met an attitude like that in living memory...if ever!
Brilliant.
11/02/2019
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Superb service, excellent equipment. 1st class company well done.
21/01/2019
Industry: Education
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
21/01/2019
Industry: Automotive
Comments: Very helpful.
26/11/2018
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
19/11/2018
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Arrived earlier than expected. Packaged very well. Thank you.
09/11/2018
Industry: Heat Treatment
Comments: All good, thank you very much for your help and frequent updates on the production of the thermocouples.
31/10/2018
Industry: Oil and Gas
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
09/10/2018
Industry: Manufacturing
Comments: Thank you for a prompt efficient response, it’s refreshing.
05/10/2018
Industry: Manufacturing
Comments: Our engineer is due on site first thing Monday morning (flying back from China on Sunday). So the timing could not be better. I’d like to thank you once again for the excellent level of service from Thermosense. It’s really appreciated.
27/09/2018
Industry: Laboratory Equipment Supplier
Comments: I have just received the new PT100s, they look great and having tested them, perform brilliantly and very responsive to my finger touch.
24/09/2018
Industry: Education
Comments: Excellent service.
19/09/2018
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
19/09/2018
Industry: Manufacturing
Comments: The sales person is awesome. His technical knowledge is fantastic. He is a great respondent to customer's queries.
06/09/2018
Industry: Brewery
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
05/09/2018
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
21/08/2018
Industry: Aerospace
Comments: Just a quick e-mail to state my gratitude on the quick turnaround of the band heaters – we received them today.
21/08/2018
Industry: Other
Comments: Your customer service is fantastic - thank you for the fast response.
14/08/2018
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
13/08/2018
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
09/08/2018
Industry: Farming
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
15/06/2018
Industry: Education
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: No fuss just really good service, what more could one ask!
06/06/2018
Industry: Electronics
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
04/06/2018
Industry: Manufacturing
Comments: Just a little message to say I have received all the probes all is well. Thank you for your help and speedy delivery and we look forward to doing more business in the near future.
30/05/2018
Industry: Other
Comments: Swift, polite and accurate service. Impressive.
29/05/2018
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
14/05/2018
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
10/05/2018
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
08/05/2018
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Very helpful service on the telephone.
03/05/2018
Industry: Engineering
Comments: Salesperson was very helpful even with items not in the current product range.
30/04/2018
Industry: Healthcare
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Excellent customer care.
25/04/2018
Industry: Construction
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
16/04/2018
Industry: Environmental
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
26/03/2018
Industry: Manufacturing
Comments: Great service thank you. I now know where to come for thermocouple parts.
21/03/2018
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
19/03/2018
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Fantastic service and product
16/03/2018
Industry: Manufacturing
Comments: Salesperson is fantastic.
13/03/2018
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Salesperson was extremely helpful and listened to my requirements intently.
15/02/2018
Industry: Chemicals
Comments: Many thanks for the last order we requested, it was all installed with ease and is exactly what we were after, the boss man is very happy!
06/02/2018
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
05/02/2018
Industry: Chemicals
Comments: PT100’s received with thanks, parts inspected and are of good quality with good delivery.
01/02/2018
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
29/01/2018
Industry: Pharmaceutical
Comments: You were excellent in how you dealt with the issue
04/01/2018
Industry: Test and Measurement
Comments: Excellent customer service, always keeping us informed due to a large order. Arrived on time and to the highest quality.
03/01/2018
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Sent goods to us exceptionally fast!
19/12/2017
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
16/12/2017
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
16/12/2017
Industry: N/A (private)
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Very good support from telephone staff.
22/11/2017
Industry: Utilities
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: First class service. Thanks.
27/10/2017
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
27/10/2017
Industry: Medicine Shipments and Packaging
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
17/10/2017
Industry: Other
Comments: Excellent help!
11/10/2017
Industry: Manufacturing
Comments: Always a pleasure to deal with this Company
02/10/2017
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
22/09/2017
Industry: Healthcare
Comments: THIS PERSON IS GREAT AT FINDING INFORMATION. Now I can order my products hopefully from this website, it seems to have the products I want
18/09/2017
Industry: Heating
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Super-fast service - thank you
11/09/2017
Industry: Brewery
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
07/09/2017
Industry: Other
Comments: GOOD SERVICE!
20/07/2017
Industry: Healthcare
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
26/06/2017
Industry: Technology
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
20/06/2017
Industry: Other
Comments: Amazing service, thanks.
09/06/2017
Industry: Heating
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
09/06/2017
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
25/05/2017
Industry: Manufacturing
Comments: Probes arrived - perfect thanks
22/05/2017
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
11/05/2017
Industry: Heat Treatment
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Received exactly on time. Packaging appropriate to items ordered.
11/05/2017
Industry: Technology
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
25/04/2017
Industry: Heat Treatment
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Packed very very well. Delivery time exactly as required. Thank you.
17/03/2017
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Will be ordering from Thermosense again - great value for money + quality product.
09/03/2017
Industry: Plastics
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: No problems.
08/03/2017
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Fantastic delivery and product as specified.
01/03/2017
Industry: Automotive
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: All good
23/02/2017
Industry: Instrumentation
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
10/02/2017
Industry: Valves
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Quick and professional handling of query.
10/02/2017
Industry: Retail
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
30/01/2017
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Order arrived next day very pleased.
19/01/2017
Industry: Heat Treatment
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
05/01/2017
Industry: Electronics
Comments: I can confirm that I have received the goods all in good order today.
Thanks for the great support. It was an absolute pleasure dealing with you.
15/12/2016
Industry: Fabrication
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
12/12/2016
Industry: Water
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Slightly concerned with lead times but otherwise very pleased with your service.
08/12/2016
Industry: Farming
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? No
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: The parcel did not arrive on day expected. Salesperson followed everything for me and kept me in touch. VERY GOOD. Thank you.
30/11/2016
Industry: Engineering
Comments: Thanks for getting this to us so quickly.
Regards.
28/11/2016
Industry: Electronics
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
25/11/2016
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
21/11/2016
Industry: Energy
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Excellent service. Thank you very much.
17/11/2016
Industry: Energy
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Wow! Rapid delivery!! Great range too!!
14/11/2016
Industry: Food and Beverage
Comments: You have done a great job and have saved me a lot of down time, thanks for all your efforts and I am sure you will hear from me again.
Many thanks
10/11/2016
Industry: Aerospace
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
07/11/2016
Industry: Construction
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
04/11/2016
Industry: Other
Comments: Got it, exactly what we wanted. GREAT job.
28/09/2016
Industry: Refrigeration
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
05/09/2016
Industry: Environmental
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? No
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Postcode was wrong.
Thermosense Response (Managing Director):
Apologies, the post code was held incorrectly in our database. This has now been corrected. We liaised with UPS to re-route the delivery to the correct post code.
22/08/2016
Industry: Education
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
22/08/2016
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Sales person very professional and service excellent
15/08/2016
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Sales person was 100% help and I received exactly what I wanted following a brief verbal description. Thank you!
13/08/2016
Industry: Other
Comments: A quick note to thank you for taking the time to help me purchase and set up the correct controller for my needs, it's working well and providing us with a lot of valuable information, much appreciated.
01/08/2016
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Even though our order was sent to the wrong address, the staff were v. helpful to rectify it.
04/07/2016
Industry: Shipping
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Super fast delivery, top quality. Excellent customer service.
21/06/2016
Industry: Engineering
Comments: We have just taken delivery of the five digital controllers recently purchased, thank you for all of your help and as we are in Australia I thought I would answer your customer feedback via email rather than the feedback slip provided. I would like to answer all the questions as yes and rate the overall experience as excellent. Thank you again and I will contact you again personally when I require any more assistance with future orders.
17/06/2016
Industry: N/A (private)
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: None
12/05/2016
Industry: Energy
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Excellent proposals service. Willing/progressive attitude will win orders.
03/03/2016
Industry: Healthcare
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: An excellent service from sales person. Would recommend this company due to this.
01/03/2016
Industry: N/A (private)
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Nothing. Really pleased with service.
24/02/2016
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Don't change!
22/01/2016
Industry: Electronics
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: So quick.
06/01/2016
Industry: Other
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Arrived on next day AM. Only ordered late previous day. Well done.
15/12/2015
Industry: Healthcare
Comments: I am writing to give you feedback via email rather than use your post paid card.
In answer to your feedback questions:
1) Yes I was happy with the ordering process and customer service.
2) Yes the order arrived on schedule.
3) Yes my expectations were met.
4) Yes my order arrived in good condition.
My overall experience was Excellent - First Class service.
I am very impressed with my first time dealings with Thermosense.
Many thanks.
10/12/2015
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Thank you.
02/12/2015
Industry: Aerospace
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Great service and help from sales.
27/11/2015
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Ordered and received next day.
24/11/2015
Industry: Electronics
Comments: Really impressed with the way you guys have responded and look forward to using you again.
Again big thanks.
21/10/2015
Industry: Food and Beverage
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Very happy with the service I received.
01/10/2015
Industry: Test and Measurement
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: First class.
28/09/2015
Industry: Other
Comments: Further to our telecom regarding the gauge damaged in transit you originally sent me I would like to thank you for your prompt response in kindly sending a replacement. It arrived in perfect condition.
That was good customer service and I will recommend Thermosense to my colleagues in future.
Well done.
10/08/2015
Industry: Education
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Excellent speedy delivery.
01/06/2015
Industry: Test and Measurement
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Sales person has been exceptional with his help on many occasions.
01/05/2015
Industry: Engineering
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Very good service all round.
20/04/2015
Industry: Manufacturing
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: Your sales person was excellent and my M.D. said he was helpful and very clued up on everything.
20/04/2015
Industry: Electronics
Were you happy with the ordering process and customer service? Yes
Did your order arrive on schedule? Yes
Did our product(s) meet your expectations? Yes
Did your order arrive in good condition? Yes
How would you rate your overall experience with us? Excellent
Comments: One problem was sorted out without fuss - very fast delivery.
20/01/2015
Industry: Other
Comments: I really appreciate the help you gave today, it was refreshing to come across someone who still appreciates what customer service means. We will only use you guys going forward. I will also recommend you to anybody who comes along wanting equipment.
Again, many thanks.
16/01/2015
Industry: Test and Measurement
Comments: Just a quick email to say how pleased we are with the product (it's a great piece of kit) you supplied. It is helping us greatly.
12/01/2015
Industry: Manufacturing
Comments: Just to give you some feedback: we have put the sensors on this morning and so far so good, will keep you updated. And we are really pleased with your help and service and look forward to doing further business with you.
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