This website is owned and operated by Thermosense Limited. If you need to contact us, or have any suggestions or comments, our details are as follows:
Normal Office Opening Hours: Monday to Friday (08:30 GMT to 17:00 GMT)
All orders for products and services that are accepted by Thermosense Limited are subject to the terms below. No other terms will apply for the supply of products and services unless otherwise agreed in writing by an authorised signatory of Thermosense.
Our entire website is secured by a Secure Sockets Layer (SSL) certificate, providing an encrypted connection between your internet browser and our website. The SSL connection protects any sensitive data exchanged during your visit from being intercepted by non-authorised parties. When using our site look out for the padlock symbol in your browser - click it to view details about our security certificate.
The prices of the products will be quoted prior to receiving an order. If you do not agree with the values quoted then you must contact us within 7 days of the invoice date and confirm the discrepancy. Every effort will be made to resolve the query amicably.
Whilst we would like to trade with many companies and individuals, we reserve the right to decline to trade, or accept an order from any company or person, whether or not payment has already been received.
A minimum order charge of £75 (excluding VAT and any delivery charges) applies to all orders placed with Thermosense Limited. This does not apply to orders placed and paid for through any of our ecommerce websites e.g. Thermosense Direct.
We will endeavour to deliver the products in accordance with the customers' order. The goods will be despatched via a recognised postal or courier service, normally on a next-day delivery service. If a quicker service is required then please confirm this on placement of order. We cannot accept responsibility for late postal/courier deliveries. We reserve the right to use a different delivery service if the costs for a quoted/chosen service escalate or we feel a different service would be a better choice for the delivery destination.
For deliveries to non-UK countries, couriers will require the customer to pay local taxes (Duty + VAT) before delivery.
Any damages, faulty products or short deliveries must be reported to us within 24 hours of delivery date. We will do everything possible to resolve the query promptly.
We have tried very hard to ensure that descriptions of products and services are detailed and accurate. All quoted measurements are approximate. We cannot be held responsible for any errors or omissions. Should you have any cause for complaint please contact us and we will do our best to amicably resolve the issue.
We will do our very best to advise you, if requested, on the suitability of the products for use in your application. The suitability must, however, be at your discretion, as you are the best judge or your application.
Your rights to return goods are protected under the EU Distance Selling Directive. Custom manufactured items cannot be returned/refunded unless otherwise agreed in writing by an authorised Thermosense representative. You are entitled to cancel your order and return the goods (stock items only) within 7 working days (from date of receipt) for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in a saleable condition.
Our returns form is available here.
All products are guaranteed to function correctly on delivery and be free of faulty workmanship. Any products that are considered by us to be faulty will be promptly replaced, at our cost. Unless otherwise stated by us, the lifespan of the items cannot be guaranteed. Customers must advise of any products deemed to be faulty within 30 days of receipt. The limitation of our liability is strictly limited to the value of the product in question.
Payable on all products at the rate ruling on the date of invoice.
Our standard payment terms are 30 days nett monthly. Payments can be made by Faster Payments, BACS, Debit/Credit Card (not Amex) or cheque. Note: for cheque payments the maximum payment amount is £500.
Note: for security reasons we no longer accept payment cards over the telephone - we will send you a link via email to make the payment with our secure payment gateway. We will then be notified once the transaction has processed successfully. View our Payment page for more information.
The goods remain the property of Thermosense Limited until paid for in full.
All copyright, trade marks, design rights, patents and other intellectual property rights in and on this website are vested in Thermosense Limited or its licensors. All rights reserved. Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only, and may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose. The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it in any other web-site, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Thermosense Limited is not responsible for any file downloads.