Product Return Form

To return an item you must do the following:

  • Complete the product return form below (fields marked with * are mandatory).
  • Please clearly mark/identify any hazardous items being returned.
  • Once submitted you will be able to view a copy of your completed form and will also receive an email containing the submitted form details.
  • Enclose a printed copy of your product return form/email with the package being returned and send to:

Thermosense Limited
Goods Inwards
Eton House
Eton Way North
M26 2ZT

Important Product Return Terms & Conditions

  1. A completed product return form must be included with all returns.
  2. Any unauthorised returns received without a valid product return form may not be processed or handled. They will be held in quarantine and may be disposed of after 21 days. This is in line with our Health and Safety policy.
  3. Once the online product return form has been created the items must be received by Thermosense Ltd within 31 days. If not received the return will be considered closed.
  4. All returns must be sent by a recognised tracked postal or courier service with adequate insurance.
  5. On inspection, if no fault is found an investigation charge may be applied. A packing and carriage charge for the return may also be applied. The goods will be released once a payment has been made or an official purchase order received to cover the costs.
  6. If the goods, following inspection, are to be disposed of, Thermosense will request, in writing, the customers' agreement. If this is not received the goods will be returned to the customer, packing and carriage will then be charged.
  7. Unless specifically requested, all returns must be sent to our correct returns address as clearly stated on the form. Any returned goods that are sent to our incorrect address will incur an additional £20.00 carriage charge (excluding VAT) for us to forward via a recognised carrier to our returns department. This charge will either be paid by the customer or deducted from any refund given.

Reason for Return

Please select your reason for return: *

Credit **
Replacement **

** terms and conditions apply

Your Details

Return Details

Statement of Non Hazardous Shipments

Please select whether the return shipment has been in service or not: *

 I/we certify that the return shipment requested herein HAS NOT been in service and is in the original packing.
 I/we certify that the return shipment requested herein HAS been in service and has been cleaned for shipment and subsequent inspection.

Hazard Classification

Please select the hazard classification of the return shipment: *

 Non Hazardous

If hazardous, please specify the type:

Other (please specify details below)  

If an item has been used in a hazardous area, please include the MSDS/COSHH document that applies.

Statement of Electrical Safety

Please select whether any electrical mains-powered devices being returned have been tested/defined as electrically safe: *

 I/we certify that returned mains-powered electrical devices HAVE been tested/defined as electrically safe.
 I/we certify that returned mains-powered electrical devices HAVE NOT been tested/defined as electrically safe.
 Not applicable


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