Terms and Conditions
This web site is owned and operated by Thermosense Limited. If you need to contact us, or have any suggestions or comments, our details are as follows:
11 Eghams Court
Telephone: +44 (0)1628 531166
Fax: +44 (0)1628 531499
Company Registration Number: 5847175
VAT Registration Number: GB 895 3290 84
Normal Office Opening Hours: Monday to Friday (08:30 GMT to 17:30 GMT)
All orders for products and services that are accepted by Thermosense Limited are subject to the terms below. No other terms will apply for the supply of products and services unless otherwise agreed in writing by an authorised signatory of Thermosense.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
This website uses Google Analytics to analyse user activity and help us improve the website. Collected data is anonymous; we cannot use it to relate your browsing session to you personally. Google analytics will place a 'cookie' on your computer (a small text file that web sites use to track and remember information across browsing sessions). The cookie can store information such as the page you visited, the time of your visit, whether you have been to the site before, and the country you're visiting from. You can prevent Google Analytics from recognising you on return visits to this site by disabling cookies within your browser (refer to your browser's help file for more information). You may also opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
The prices of the products will be quoted prior to receiving an order. If you do not agree with the values quoted then you must contact us within 7 days of the invoice date and confirm the discrepancy. Every effort will be made to resolve the query amicably.
Whilst we would like to trade with many companies and individuals, we reserve the right to decline to trade, or accept an order from any company or person, whether or not payment has already been received.
A minimum order charge of £50 (excluding VAT and any delivery charges) applies to all orders placed with Thermosense Limited.
We will endeavour to deliver the products in accordance with the customers' order. The goods will be despatched via a recognised postal or courier service, normally on a next-day delivery service. If a quicker service is required then please confirm this on placement of order. We cannot accept responsibility for late postal/courier deliveries.
Damage in Transit or Short Deliveries
Any damages, faulty products or short deliveries must be reported to us within 24 hours of delivery date. We will do everything possible to resolve the query promptly.
We have tried very hard to ensure that descriptions of products and services are detailed and accurate. All quoted measurements are approximate. We cannot be held responsible for any errors or omissions. Should you have any cause for complaint please contact us and we will do our best to amicably resolve the issue.
We will do our very best to advise you, if requested, on the suitability of the products for use in your application. The suitability must, however, be at your discretion, as you are the best judge or your application.
Your rights to return goods are protected under the EU Distance Selling Directive. Custom manufactured items cannot be returned/refunded unless otherwise agreed in writing by an authorised Thermosense representative. You are entitled to cancel your order and return the goods (stock items only) within 7 working days (from date of receipt) for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in a saleable condition.
Note: A completed product return form must be included with all returns. Any unauthorised returns received without a valid form will not be opened or handled and may be disposed of after 21 days of being held in quarantine. Our product return form is available online at www.thermosense.co.uk/returns. Unless specifically requested, all returns must be sent to our correct returns address as clearly stated on the product return form. Any returned goods that are sent to our incorrect address will incur an additional £20.00 carriage charge (excluding VAT) for us to forward via a recognised carrier to our returns department. This charge will either be paid by the customer or deducted from any refund given.
We are ISO9001 certified and fully compliant with the WEEE, REACH & RoHS standards.
Liability and Guarantee
All products are guaranteed to function correctly on delivery and be free of faulty workmanship. Any products that are considered by us to be faulty will be promptly replaced, at our cost. Unless otherwise stated by us, the lifespan of the items cannot be guaranteed. The limitation of our liability is strictly limited to the value of the product in question.
Payable on all products at the rate ruling on the date of invoice.
Our standard payment terms are 30 days nett monthly account. Discounts may be available for prompt payment. Please contact sales to discuss further. Payment can also be made via Mastercard, Visa, Visa Electron or Maestro.
The goods remain the property of Thermosense Limited until paid for in full.
All copyright, trade marks, design rights, patents and other intellectual property rights in and on this website are vested in Thermosense Limited or its licensors. All rights reserved. Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only, and may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose. The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it in any other web-site, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Thermosense Limited is not responsible for any file downloads.
A full copy of our tems and conditions are available on request.